Cancellation and Refunds

• Every Pro, Teams and Brand subscription starts with a 7-day free trial. Your card is required but not charged during the trial.
• If you cancel before the trial ends, you are not charged at all. We email you 3 days before the trial ends, with the date and amount that would be charged.
• If you do not cancel, your subscription starts when the trial ends and your card is charged.

Sign in, open Account, Subscription and choose Cancel (or use Manage subscription to open the billing portal). For Teams and Brand accounts, only the Owner or an administrator can cancel. If you cannot access your account, email billing@retailbrands.global.

• You keep access until the end of the period you have already paid for (the end of the month, the year, or the trial).
• No further charge is made after that. Your account stays available, and you can resubscribe later.
• Removing seats from a Teams or Brand account takes effect as described in the billing portal; seats already paid for are not refunded part-way through a period.

• Subscription fees for a period already started are generally not refundable, and we do not refund unused time on monthly or annual plans.
• We refund in full a charge made in error, a duplicate charge, or a renewal charged after a valid cancellation request made before the renewal date.
• If you believe you were charged incorrectly, email us within 30 days at the address below. We review each request and reply promptly.
• Where the law gives you a right to a refund, that right is not affected.

Retail Brands is a professional service for businesses. The withdrawal right that applies to consumer purchases does not apply to business customers.

Contact billing@retailbrands.global. See also our Terms of Service.